Returns & Satisfaction Guarantee
At InVig, we want you to feel good about what you put on your skin. If your InVig product isn’t the right fit for you, we’re happy to help.
30-Day Returns
You may request a return within 30 days of delivery.
We accept returns of products that are new or gently used. Because skincare products cannot be resold once opened, returned products must not be empty or substantially used.
How to Start a Return
Email us at help@invigbody.com within 30 days of receiving your order. Please include your order number and the reason for your return.
If your return is approved, we’ll provide instructions for sending the product back.
Refunds
Once we receive and inspect your return, we’ll issue a refund to your original payment method for the eligible product amount.
Original shipping charges are non-refundable. Customers are responsible for return shipping unless the product arrived damaged, defective, or incorrect.
Please allow several business days for your refund to appear, depending on your payment provider.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you received the wrong product, please contact us within 7 days of delivery with your order number and a photo of the item. We’ll make it right by providing a replacement or refund, including applicable shipping costs.
Skin Reactions
If you experience irritation or an unexpected reaction, stop using the product and contact us at help@invigbody.com. We’re happy to help determine the best next step and can assist with a return or refund when appropriate.
A Note on Returns
For hygiene and safety reasons, returned products cannot be resold. We ask that you only return products that you have used enough to determine whether they are right for you.
InVig reserves the right to limit or refuse returns that appear excessive, fraudulent, or inconsistent with this policy.
